Produkt mají v nabídce:
Improving Service Quality in the Global Economy - Milakovich, Michael (University of Miami, Coral Gables, Florida, USA)
Presents the theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. This book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare.
