Produkt mají v nabídce:
Modern Analysis of Customer Surveys - Kenett, Ron S. (KPA Ltd., Israel) a Salini, Silvia (KPA Ltd)
Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a very simple way, without using models or statistical methods. Typical reports include descriptive statistics and basic graphical displays.
