Produkt mají v nabídce:
Measure of Library Excellence - Wilson, Despina Dapias a Tufo, Theresa Del a Norman, Anne E.C.
Presents a fresh approach to performance assessment and improvement of library services through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. This work discusses the advantages, disadvantages and possible pitfalls of their chosen approach. It also includes an analysis of an organization's infrastructure.
