Produkt mají v nabídce:
Language of Service Encounters - Felix-Brasdefer, J. Cesar (Indiana University)
A comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, this book sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico.
